Planning is an essential, but often overlooked, part of the implementation process. Spending the time to understand the needs of your organization, the business impact of the project, and the expected outcome will aid in the successful delivery of a solution.
No deskside project would be complete without a post-support period. Whether you are an deskside Managed IT Services customer or not your end-users have a dedicated 24×7 support team to answer any related questions and provide post support.
Our tenure as IT veterans makes us experts at predicting the future of IT and ensuring you get the maximum life expectancy out of your solution. We pride ourselves on designing a solution that will last you at least three years and, depending on the project, sometimes even longer.
Implementations are scheduled so that advanced notice can be given to your staff. Our Project Team will also create a Back-out Plan, in the event of an unforeseen issue (a requirement if your company is subject to Sarbanes-Oxley), so that your system can be put back to the way it was before the implementation if necessary. We also involve one of our Help Desk Team Leads during the implementation process so that their team can provide the post support