On October 20, 2025, Amazon Web Services (AWS), the backbone of much of the internet’s infrastructure, experienced a major outage that disrupted numerous websites and apps worldwide. Services like Snapchat, Fortnite, Roblox, Duolingo, Canva, and even Amazon’s own Alexa and Ring devices were affected. For businesses that rely heavily on...
In today’s fast-paced digital environment, unexpected disruptions can happen at any time. From cyberattacks and power outages to natural disasters, businesses face risks that can halt operations instantly. This is where business continuity planning (BCP) becomes essential. However, having a plan on paper is not enough. IT solutions play a...
Selecting the right IT service provider is a critical decision for any business. The right partner not only manages your technology but also helps your company grow, innovate, and stay secure. With so many options available, choosing the right IT provider can feel overwhelming. Understanding the key factors to consider...
When it comes to managing technology in the workplace, misconceptions can be surprisingly costly. Many businesses make decisions based on IT myths that not only waste time but also drain budgets and reduce productivity. Understanding and debunking these myths is key to building a stronger, more efficient IT strategy. Let’s...
In today’s digital-first world, cybersecurity is not just an IT concern, it is a business priority. Yet many companies continue to operate under misconceptions that leave them vulnerable to attacks. Believing in these myths can give business owners a false sense of security and expose them to risks that could...
In today’s fast-paced business environment, technology drives efficiency, security, and growth. Yet many companies continue to rely on outdated hardware, software, and systems to save money. While this may seem cost-effective in the short term, outdated technology often carries hidden costs that can seriously affect productivity, security, and the bottom...
Automation and artificial intelligence are revolutionizing the way companies manage operations, streamline workflows, and interact with customers. From chatbots that handle simple support queries to predictive systems that flag cybersecurity risks, machines are increasingly handling tasks that once required human attention. While automation reduces costs and increases efficiency, businesses must...
Technology is at the core of nearly every business today, and with this reliance comes the responsibility to ensure systems remain secure, efficient, and compliant. One of the most effective ways to achieve this is through regular IT audits. Far from being just another checkbox on a compliance list, IT...
In today’s digital world, disasters don’t always come in the form of floods or fires. Sometimes they appear as cyberattacks, hardware failures, or power outages, bringing your entire operation to a stop. That’s why having a solid IT disaster recovery plan is not just important, it’s essential. In this article,...
Every business faces unexpected disruptions. From power outages to cyberattacks, the ability to recover quickly and continue operations is critical. That’s where business continuity planning comes in and IT is at the heart of it. Technology doesn’t just support your business; it protects it. With the right systems and strategies,...
When it comes to running a successful business, technology plays a central role. But what happens when systems go down, emails stop working, or your team needs urgent tech help? That’s where a reliable IT support plan makes all the difference. Choosing the right plan isn’t about picking the most
As businesses grow more dependent on technology, managing IT resources effectively has become a top priority. But it’s not just about keeping track of laptops and servers, it’s about having a clear view of every piece of hardware, software, and license your company uses. That’s where IT Asset Management (ITAM)
Technology is the backbone of most businesses today. Keeping systems running smoothly is not just a goal, it is a necessity. That is where remote monitoring steps in. It has become a core part of modern IT support, helping businesses detect and resolve issues before they become costly problems. In
As technology becomes more complex, many businesses are realizing that managing IT internally is not always the most efficient or cost-effective approach. From small companies without a dedicated tech team to growing organizations facing increasing demands, outsourcing IT services can offer a practical solution. But how do you know when
Choosing the right IT provider can make or break your business operations. While many companies start off with a reliable partner, things can change over time, especially as your business grows or technology evolves. If you’re frequently feeling frustrated, unsupported, or unsure about your IT setup, you’re not alone. Here
The world of IT support is evolving fast. In 2025, new technologies and changing user expectations are reshaping how businesses provide help desk services. Staying ahead means understanding these key trends that will define the future of IT support. Trend 1: AI-Powered Automation AI will continue to transform IT support
Downtime is expensive. For small and mid-sized businesses, even an hour of IT system failure can result in lost revenue, stalled operations, and frustrated customers. While reactive support only jumps into action once something breaks, proactive IT support works to prevent problems from happening in the first place. At Deskside,
Why AI Matters in IT Support Today Artificial Intelligence (AI) is no longer just a buzzword. It is changing how IT support works. Businesses want faster and smarter help desk services to keep users happy and lower costs. AI helps IT teams work better by making support faster, easier, and
Artificial Intelligence (AI) is reshaping IT support by automating tasks and improving efficiency. However, with these advances come challenges and ethical questions that businesses must address. Understanding these issues helps ensure AI is used responsibly and effectively. Key Challenges of AI in IT Support One major challenge is over-reliance on
Why AI Success Stories Matter Artificial Intelligence (AI) is transforming IT support worldwide. Real-world examples show how AI-powered tools improve efficiency, reduce costs, and boost customer satisfaction. This article highlights inspiring success stories that demonstrate AI’s real impact on help desks. Success Story 1: Reducing Ticket Volume with AI Chatbots
